Booking Information & Conditions
If you would like to book a place on a Flores Trails trip, then e-mail us to request a RESERVATION FORM for each person that will be applying. Space is limited on each trip and many adventure trips sell out early. We recommend you to reserve a place as soon as you know when you want to travel. Please take a look at our simple BOOKING TIPS. We will still accept your booking 2 days prior departure for Group Adventures and 5 days prior to departure for Private Adventures, subject to space availability.

Reservation
We will still accept your booking 2 days prior departure subject to space availability. To reserve a space on any trip, submit the trip reservation form in every single package we have in this site. Provided places are available, you will be sent an immediate e-mail with confirmation and a pro-forma invoice that outline the cost of your trip. As soon as you receive a confirmation e-mail from us, you will need to provide us with your arrival details and hotel in Bali or Lombok before joining our trip. We require this information for our meeting service and collection of payment for your chosen adventure trip.

Accommodations
We have found through our own extensive travels that large resorts and chain hotels often isolate travelers from locals at their destination. We believe in giving our participants a richer experience by immersing them in the local culture and economy, instead of merely exposing them to more tours.
All participants on Flores Trails’ trips stay in small hotels, guesthouses, inns and in some cases beach bungalows. These will vary from island to island, but in all cases the accommodation will usually be owned and operated by local people. This way, your money will be supporting the local people of the island you are visiting and not large corporations.

Food
On our trips, you will receive daily breakfast and refreshments en route. For lunches and dinners, you will be advised by our tour guides of recommended restaurants owned and operated by locals. In many cases, water will be provided for free, however, in some areas drinking it wouldn’t be a good idea. Our guides will always be on hand to tell you when and where water is safe to drink. We highly recommend bringing a water bottle with an in-line filter system.
Although you will have the opportunity to order food which is like that you normally eat at home, we recommend trying all the local specialties. After all, food is a major part of any vacation or trip, as well as a major part of any country’s culture and you just may discover a few new favorites.

Tour Guides
Our guides know all the ins and outs of the destination in question. They are also knowledgeable about spots not on the map or sites well off the beaten tourist trail. Our guides are savvy people with their own particular specialties that vary from guide to guide and island to island.

Transportation
Due to the lack of public transportation access to tourist attractions, we have included private transportation for the group. The size of transportation will depend on the number of participants in a trip. All groups will be transported in a non air-conditioned coach. For some trips we will use public ferry to transport the group and coach to the other islands. For trips to Gili, Komodo, Rinca, Lembata, Alor and few other islands, we will use a motorized wooden boat that has been designed to carry tourists around this area.

Airline Tickets
We recommend you to purchase international airline tickets from your travel agent in your home town. There are two international airports, Denpasar Airport and Mataram Airport that have access to our various adventure trips.
We recommend you to purchase domestic airline tickets locally. Flores Trails can assist in reserving and securing a seat for you. This recommendation is made due to the fact that the airline offices in towns of Lesser Sunda Islands prefer the passenger to pay them directly. This allows them to give priority to our seat reservations.

Payment
To avoid hassle prior to departure from your source country, deposit or payment transfer and full payment are required. The due date and account number will be sent to you at the time we sent you that trip confirmation. Payment can be made in IDR, Euro, Australian Dollar, Singapore Dollar or Yen based on the official exchange rate at the time of transaction.

Trip Cost
The cost of your chosen trip is subject to increase without prior notice, even after you receive a confirmation from our side. We obtain our prices well in advance of trip departure, often over than a year. Between that time and actual departure, we are occasionally faced with significant price increases which we cannot absorb, especially those caused by international currency fluctuations. We regret this situation and do everything we can to avoid raising prices, but sometimes it is unavoidable.

Cancellation & Refunds
No cancellation fee will be applied on land costs if the cancellation is made less than 7 days prior to departure date. But 25% cancellation fee will be applied within the 7 days prior departure or in case of no show. No partial refunds are possible for unused meals, hotel rooms, sightseeing, etc. If your airline tickets were purchased through our office, you will receive whatever refund is allowable by the airlines.

Canceled Trips
Flores Trails reserves the right to cancel any trip prior to departure for any reason whatsoever, including insufficient participants or logistical problems such as acts of God, war, strikes, etc. which may impede trip operations. In this case a full refund of the land cost shall release Flores Trails from any further liability. Flores Trails is not responsible for expenses incurred by trip members in preparing for the adventure such as non-refundable air tickets, visa costs, etc.

Travel Insurrance
Flores Trails highly recommends that you purchase travel insurance. You are entirely responsible for arranging travel insurance on your own, prior to trip departure. Flores Trails accepts no liability for travelers who do not carry traveler’s insurance.

Medical Information
Participation in Flores Trails trips require that you are in good health. It is essential that persons with any medical problems or dietary restrictions make them known to us well before departure. We can then counsel you on whether the adventure trip you have selected is right for you.
Our tour escort has the right to disqualify any participant at any time during the trip if he or she feels the participant is physically incapable and/or if a participant’s continued participation will jeopardize either the individual involved or the group. There will be no refund give under these circumstances.
Flores Trails is not a medical facility and therefore has no expertise nor responsibility regarding what medications or inoculations you and your private physician should decide necessary for your safe participation in the trip. Hospital facilities for serious medical problems are unavailable in Lesser Sunda Islands and evacuation will be prolonged, difficult and expensive. Flores Trails assumes no liability regarding the provision of medical care.

Drugs
Drug offenses in Indonesia are treated as very serious crimes. Flores Trails assumes no liability for participants in our trips who are arrested for drug-related criminal activities. In such instances, the trip leader will contact the participant’s home embassy or consulate about the incident. Flores Trails and the trip escort will be released from any other further liability. Refunds will not be given under these circumstances. To protect yourself and to protect us, do not attempt to bring illicit narcotics with you on our trips. The trip escort or guide has the authority to expel any participant from a trip at any time if the participant is discovered in the possession of illegal drugs.

Single Travelers
All land costs are based on twin or double occupancy. If you are a single traveler and wish to share accommodations, we will match you with a roommate if one is available, or room you with the guide. If you prefer single accommodations, you must pay the single supplement. Single arrangements are not always available in wilderness locations.

Limitation of Liability
Flores Trails gives notice that services provided in connection with its itineraries, including transportation, hotel accommodation, restaurants and other services are purchased from various independent suppliers who are not affiliated with Flores Trails in any way. Although it endeavors to choose the best suppliers available, Flores Trails has no right to control their operations and therefore makes these travel arrangements upon the express condition that Flores Trails shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or death to person or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, hotels, restaurants, etc. is subject to the laws of Indonesia.
Flores Trails shall not be liable for: a) expenses such as additional hotel nights and meals not specified in the trip itineraries that ma be required either en route, prior to or following a trip, when caused by individual clients’ travel arrangements, by airline scheduling or airline scheduling changes, canceled flights, miss flight connections, or by other factors not under Flores Trails control, b) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases home from abroad, c) bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantine, strikes, civil disturbance, theft, detention, annoyance, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc., over which Flores Trails does not have control.